Please contact tech support for the ftp username/password. Otherwise, you can download the latest software and firmware versions from here.
1. Open Windows Explorer from the task bar, or go to My Documents.
2. In the address bar above, enter the ftp address ftp://usavision.dipmap.com.
3. Enter the User name and password when prompted to access the server.
Note: Password is case-sensitive.
4. After logging into the FTP folder, drag the file that you want to download onto your desktop.
5. Once the download initiates, it will provide you with remaining time estimation.