VD8700 f/w 1.10, Notification section, email alerts

Troubleshooting, integrations, and 3rd party support

VD8700 f/w 1.10, Notification section, email alerts

Postby UVS_Bruce » November 21st, 2019, 6:59 am

Issue:
  1. For GV-VD8700 on firmware v1.10, there is a redundant Notification section under the Events and Alerts > Face Recognition section which does not appear to do anything.
    ntfy.gif
    ntfy.gif (23.84 KiB) Viewed 5309 times

    Please refer to the attached Technical Notice for explanation and how to resolve.

  2. Not able to do email notifications by Facial Recognition
    As of firmware version 1.10, Face Recognition directly from the camera only supports I/O Trigger and not Email Trigger. If you need to get email alerts, you can add the GV-VD8700 to GV-VMS v17.1 or later, or follow the steps below
    1. Go to Events and Alerts > Email to setup email server
    2. Go to Events and Alerts > Face Recognition > Trigger area to setup I/O triggered by face recognition.
    3. Connect VD8700’s output back into input with an I/O Box. (VD8700 DO->I/O Box DI : I/O Box DO -> VD8700 DI)
    4. Setup input trigger output in I/O Box
    5. Go to Events and Alerts > I/O Control to set up email triggered by input.
Attachments
No_GV-logo_on_VD8700_V1.10_or_later.pdf
(324.3 KiB) Downloaded 664 times
UVS_Bruce
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