Q: How can I setup Webcam for remote viewing?
A1: Download Webcam Server Setup Guide for step by step instruction to help you to set up your Webcam Server.
The setup guide includes:
Multicam Webcam Server Setup
Network Port Configuration
Q: How do I install driver and/or software?
A1: Download Driver & Software Installation Guide for step by step instruction to help you to install GeoVision driver and software.
The installation guide includes:
Driver Installation
Software Installaion
Notice: If you are using an older version of software prior to v8.0, please install your driver through device manager with the steps shown here.
Q: How can I setup PTZ in Multicam and for remote control?
A1:
Download PTZ Multicam Setup Guide for step by step instruction to help you to set up PTZ control in Multicam and for remote control.
The setup guide includes:
Add PTZ Device in Multicam
Enable PTZ Device for Remote Viewing/Control
Q: v8.3 upgrade information
A1: Before you upgrade: Check whether your video capture card is eligible for an upgrade by refering to Hardware & Software Compatibility Chart
If your video capture card supports v8.3, please have your barcode ready and contact our support for upgrade information
Q: How do I save or backup video/audio files?
A1: Refer to Video Backup Procedure for step by step instructions to use:
- Save as .AVI or .EXE
- Backup to Hard Disk or Burn to DVD
Q: How do I find the model number, the number of available camera ports, and the hardware version of my GeoVision video capture card?
A1: GeoVision video capture card model may be found printed on the board and/or on a colored sticker (i.e. GV-650 is shown below).
The number of available camera ports available on the GeoVision video capture card may be found on the colored sticker (i.e. 16 port is shown below).
GeoVision video capture card hardware version can be found printed on the card in smaller, white numbers (i.e. v3.31 is shown below).
Q: Where can I find the barcode of GeoVision video capture card? Q: Which software version is compatible with my GeoVision video capture card?
A1: Refer to Hardware Software Version Compatibility Chart to:
- Verify that you are installing the correct software and driver*
- Check whether your GeoVision video capture card is eligible for software upgrade
Note: If you are using software version v7.00 to v7.05, a green USB key may be required*
Q: Which GeoVision video capture card supports dual-card mode?
A1: 
Q: How do I find out my software version? Q: What is the newest software release version and when is the next software release? Q: How do I setup Counter?
A1: Refer to Counter Setup Guide for step by step instruction to help you setup Counter in Video Analytics
Q: How do I setup Intrusion Alarm? Q: How do I setup Face Detection? Q: How do I setup Unattended Object Detection? Q: How do I setup Missing Object Detection? Q: How do I setup Scene Change Detection? Q: System has stopped recording and showing disk space low.
A1:
The specific message is given when hard disk space is full.
To ensure continuous recording session, user should enable the recycle option under system configure (F9).
This may also be caused due to corrupted database files (*.db files located under GV folder) User should then close down all GeoVision related software and execute repair database utility from the Windows Start menu to update or rebuild the database files
Q: Software gives out a "Direct draw overlay failed" message?
A1: This message indicates that the VGA card or its driver is unable to support the specific direct draw overlay function our software requires.
User may attempt on the followings:
1. Update the driver of the VGA card.
2. Update Microsoft Direct X to the latest.
3. Use another VGA card.
When direct draw overlay function is unable to the Main System software, functions such as DSP overlay, and full screen will not be made available in the software. The message however will not stop the software from running or recording.
Q: Main system showing "No new entry will be added...the capacity" message
A1: The main system application will give out this message when there is not enough disk space left for system log to store the database files.
To solve the problem, please change the log storage location for system log under system log setting to a different partition or disk drive.
Q: DSP option not showing up on Main System
A1: If you install a GV-Combo card (GV-1120/1240/1480), and there is no DSP overlay option in the configure menu, please check the followings:
1. Please make sure you updated DirectX 9.0 in the system.
2. Please make sure the VGA card supports directdraw.
3. Please check whether you enabled "Spot Monitor" function, enabling this function will disable DSP overlay in the main system.
Q: I am getting a Windows error message: "C++ Runtime error..."
A1: Check the following possible causes:
- Disk space on C: is getting lower than allowed. Clean up C: to allow at least 1.2GB of free space, then restart the Multicam software
- There is a space in the GV folder name which is created. Check under C: and make sure the GVxxx folder name does not contain any space. (i.e. C:/GV800 instead of C:/GV 800)
- One or more Multicam files are corrupted. Reinstall GeoVision Multicam software from disk.
- Hardware incompatibility. If the problem exists after first installation, and if the above methods do not resolve the issue, test the same GeoVision card on a different PCI slot connection or a different motherboard.
Q: How do I install driver and/or software?
A1: Download Driver & Software Installation Guide for step by step instruction to help you to install GeoVision driver and software.
The installation guide includes:
Driver Installation
Software Installaion
Notice: If you are using an older version of software prior to v8.0, please install your driver through device manager with the steps shown here.
Q: I am getting a "Cannot Find Keypro/ Card Setup Failed" error message Q: How do I remove the password database if I forgot my Supervisor password?
A1: If there is no way you can retrive your user name and/or password to the GeoVision DVR system, you may use PassUninstall.exe to remove the password database.
Refer to Password Removal Procedure for step by step instructions to remove password.
Note: If "Allow removing password system" option was not checked during setup, you may not remove password database through PassUninstall.exe. In this case, reformatting Windows hard drive will be the only option to move password system completely
Q: What is the difference between Geo MPEG4-ASP and Geo H.264 V2 codec?
A1:
| Codec |
Geo MPEG4-ASP |
Geo H.264 V2 |
| Encode Speed |
Fast |
Normal |
| CPU Loading |
Low |
High |
| Memory Loading |
Low |
High |
| Recording Size |
Normal |
Small |
| Quality |
Similar |
Similar |
Q: How do I install drivers for GeoVision video capture card with v6.05 software? Q: Which PC components are compatible with GeoVision video capture card?
A1: GeoVision video capture cards are compatible with most Windows PC components. However, if you are looking for a list of tested compatible PC components, please refer to Suggested PC List.
While selecting your PC components, keep in mind the minimum system requirements of the product as listed under A&E Specificications.
Notice: Currently, GeoVision video capture cards are not compatible with ATI, VIA series chipsets or 64-bit Windows Operating System
Q: How do I install GeoVision video capture card? Q: What are the minimum and recommended system specs for GeoVision video capture card? Q: I am seeing a black screen while playing back video files that I backed up, what am I missing?
A1: In order to play GeoVision recorded video clips, you will need to install GeoVision Video Codec prior to playing back the video files.
Alternatively, when you are saving the video files using "Save as AVI" button, check on the "Save as EXE" option to include the codec along with the video files so that you will not need to install codec separately when playing back video on another PC.
Q: I am missing video files in Viewlog, what should I do?
A1: Check under storage directory (default location is under C:/GVxxx) to verify that the video files are still on the hard drive.
- If you cannot locate the video files from the storage location above, the video files may already got recycled or deleted. In this case, the files cannot be retrieved.
- If you can locate the video files from the storage location above, the video files are still on the hard drive. In this case, you may run Repair Database Utility to allow Viewlog to identify the video files and place them back under the event list.
You may run Repair Database Utility under Windows Start, All Programs, GVxxx, then GeoVision Repair Database Utility.
Q: How do I save or backup video/audio files?
A1: Refer to Video Backup Procedure for step by step instructions to use:
- Save as .AVI or .EXE
- Backup to Hard Disk or Burn to DVD
Q: The reasons why webcam MPEG4 player shows "can't connect to server"?
A1: 1. Default firewall ports were disabled. (ex. 4550, 5550)
2. Net port mapping incorrect.
3. Dynamic IP changed. (Only use Win98 as a server)
4. Webcam MPEG4 html does not loading properly. (error on version before 5.3)
5. Ethernet adapter (ADSL modem must be use PPP/SLIP device)
6. Server ports (4550, 5550)are used by another AP.
7. Web server change download timing.(Dynamic Lan IP =1 min, Dynamic WAN IP = 5 min)
8. Incorrect setting in webcam server setup (http, command, and data port)
9. Client has connected to a webcam server using version 5.21 and use the "change server" button to perform another connection with webcam server using version 5.3 ~ 6.0.
Q: What are the requirements for the IE and DirectX at client?
A1: V5.4 and V5401 or above
- IE V6.0
- DirectX 9.0 or greater
V5.3 webcam requires:
- IE V6.0.
- DirectX 8.0 or greater.
V5.21 webcam requires:
- IE V6.0.
- DirectX 7.0 or greater.
Q: How can I connect/view multiple DVRs through Multiview?
A1: Download MultiView Multihost Setup Guide
By creating Multihost in Multiview, you will be able to connect to multiple DVRs and browse their cameras at once (with maximum 32 channels).
Q: How can I setup Webcam for remote viewing?
A1: Download Webcam Server Setup Guide for step by step instruction to help you to set up your Webcam Server.
The setup guide includes:
Multicam Webcam Server Setup
Network Port Configuration
Q: What should I do if I cannot view Webcam on Windows Vista?
A1: Refer to Windows Vista Configuration for Multiview for instructions to view Webcam on Windows Vista. The procedure includes:
Disable User Account Control (UAC)
for connecting to Multicam version 8.12 and newer
Enable Active X Control
for connecting to Multicam version 6.0.0 ~ 8.1.1
Q: How do I view remotely on Mac OS?
A1: Refer to Mac OS Remote Viewing Setup Guide for instructions to help you setup remote viewing on Mac OS.
The setup guide includes:
GeoVision Webcam Setup Configuration for Mac OS
Router Port Requirement for Mac OS
Mac Setup
Q: Which PTZ protocols/cameras are supported by GeoVision?
A1:
Note: This list is limited for the original models from the company mentioned above. Any third-party camera models may or may not work properly with GV-System even claiming of the same protocol compatibility. GeoVision takes no responsibility of such incompatibility.
Q: Which PTZ cameras support Object Tracking feature?
A1:
Note: Please be reminded that only Pelco made PTZ dome is able to support the tracking function.
Q: What are the PTZ functions supported by GeoVision software? Q: How can I setup PTZ in Multicam and for remote control?
A1:
Download PTZ Multicam Setup Guide for step by step instruction to help you to set up PTZ control in Multicam and for remote control.
The setup guide includes:
Add PTZ Device in Multicam
Enable PTZ Device for Remote Viewing/Control
Q: How do I setup PTZ Idle Protection for auto touring? Q: Is my POS cash register compatible with GeoVision software?
A1: In order to determine your POS cash register system's output, you may perform a simple Microsoft Hyperterminal Test.
If you are able to see your text output in Hyperterminal without problem, then your GeoVision DVR will be able to display the same text information on screen as well.
Q: How do I connect POS cash register to GeoVision Data Capture Box? Q: I have determined the printing mode of my POS cash register, what do I do next? Q: How do I configure my data capture box? Q: How do I connect RUBY Supersystem II-Gemstone and Gilbarco G-Site POS cash registers?
A1: You may find the following supplementary documents useful in assisting you to connect to GeoVision DVRs:
Ruby Supersystem II-Gemstone
Gilbarco G-Site
Notice: The supplementary documents above are for reference only. The contents and procedures indicated in the documents may be case and model specific. Verify with your POS manufacturer for the most up-to-date information regarding your POS cash register.
Q: How do I connect Data Capture Box V3E for text overlay? Q: Which third-party IP cameras are supported by GeoVision DVR/NVR in v8.3?
A1:
Refer to Supported IP Camera List for up-to-date supported IP camera brands and models with our newest software version.
Q: What is the system requirement for multiple IP camera connections?
A1: The Minimum requirement for IP camera connections are as follows:
| |
Up to 4 CH |
Up to 8 CH |
Up to 16 CH |
Up to 32 CH |
| CPU |
Intel Core 2 Duo 2.4GHz |
Intel Core 2 Quad 2.4GHz |
Intel Core 2 Quad 2.4GHz |
Intel Core 2 Quad 2.4GHz |
| Memory |
2 x 1 GB Dual Channels |
2 x 1 GB Dual Channels |
2 x 1 GB Dual Channels |
2 x 1 GB Dual Channels |
| VGA |
ATI x 700 256 MB |
ATI x 700 256 MB |
ATI x 700 256 MB |
ATI x 700 256 MB |
| HDD # |
1 |
2 |
4 |
8 |
Notice: Each of the minimum system requirements indicated above is the minimum specs possible to install each respective product. We do recommend higher system specs for better performance and full utilization of system capabilities.
Also refer to Minimum and Recommended Specs Comparison Chart for recommended PC specs.
Q: Which wireless adapters can be used with Video Server/ Compact DVR?
A1: Wireless LAN (Wifi):
- Edimax EW-7318Ug
- D-Link DWL-G122 C1 version
- Linksys WUSB4GC
UMTS (3G):
- Option GlobeSurfer iCON (Vodafone)
- Option GlobeSurfer iCON 7.2
- Huawei E220
- Verizon USB 727 new
Q: Where can I find spec sheets for GeoVision IP devices (IP camera, video server, and Compact DVR)?
A1: Select the GeoVision IP Device from the chart below to bring up the spec sheet.
Q: Where can I download the newest firmware for my GeoVision IP device (IP camera, video server, Compact DVR)? Q: What is GV-NVR Lite?
A1: GV-NVR Lite is the most compact 4 channel NVR system designed for GV-IP H.264 Cameras.
Refer to GV-NVR Lite Datasheet for more information.
Q: Which mobile phones are supported by GeoVision software?
A1: In general, GeoVision software requires Windows Mobile OS.
However, Blackberry and IPhone* are also supported as well.
Download Mobile Phone Support List for a list of tested compatible PDAs and smart phones.
IPhone* support will be released with upcoming software update.
Q: Which remote viewing software do I need on my mobile phone?
A1: GeoVision provides mobile applications for the following OS:
Microsoft Smartphone Viewer (MSView) for Windows Mobile Smartphones
Microsoft PDA Viewer (GView) for Windows Mobile PDAs
Microsoft Symbian Smartphone Viewer (SSView) for Symbian Smartphones (i.e. Nokia, Sony Ericsson)
Blackberry Viewer (BBView) for Blackberrys
iView for IPhones*
For a comparison chart of mobile OS system, mobile viewing software version, and Multicam software version requirements, please refer to Mobile Phone Support List.
You may locate above mobile viewing software from your GeoVision Multicam Surveillance DVD.
*iView for IPhones will be released in the upcoming software release
Q: How do I setup remote viewing on Blackberry?
A1: For Blackberry users, BBView software needs to be synced onto the phone through desktop manager. Then, it may be executed on the device to initiate connection to GeoVision DVR.
You may refer to p.49 of v8.3 New Features guide for instructions.
Alternatively, you may refer to Blackberry Setup Guide for step by step instruction to help you to setup BBView on your Blackberry device.
Q: Where can I find the specs for GeoVision video capture cards? Q: What is the minimum system requirement for GeoVision video capture card under single card mode?
A1: Refer to the links below to find the specs and minimum system requirement for each GeoVision video capture card:
GV-600 GV-1120 GV-2004
GV-650 GV-1240 GV-2008
GV-800 GV-1480
Notice: Each of the minimum system requirement indicated above is the minimum specs possible to install each respective product. We do recommend higher system specs for better performance.
Q: What is the minimum system requirement for GeoVision video capture card under dual-card mode?
A1: Card Model CPU RAM VGA
GV1120x2 Pentium 4 Duo-Core 3.0GHz 2x1 GB Dual Channel ATI Radeon X550 PCI-E /NVIDIA 6200 PCI-E
GV1240x2 Core 2 Duo 2.53GHz 2x1 GB Dual Channel ATI Radeon X550 PCI-E /NVIDIA 6200 PCI-E
GV1480x2 Core 2 Duo 2.53GHz 2x1 GB Dual Channel ATI Radeon X550 PCI-E /NVIDIA 6200 PCI-E
GV1120Ax2 Pentium 4 Duo-Core 3.0GHz 2x1 GB Dual Channel ATI Radeon X550 PCI-E /NVIDIA 6200 PCI-E
GV1240Ax2 Core 2 Duo 2.53GHz 2x1 GB Dual Channel ATI Radeon X550 PCI-E /NVIDIA 6200 PCI-E
GV1480Ax2 Core 2 Quad 2.4GHz 2x1 GB Dual Channel ATI Radeon X550 PCI-E /NVIDIA 6200 PCI-E
Notice: Each of the minimum system requirement indicated above is the minimum specs possible to install each respective product. We do recommend higher system specs for better performance.
Q: What is the hard drive requirement for analog/IP camera recordings?
A1: Due to limitations of hard drive recording speed, it is critical for systems with more than 16 cameras or high resolution to distribute recordings to multiple hard drives. For different compression types and resolutions, refer to the table below for the minimum number of hard drives required.
| Compression |
# Channels |
Resolution |
# Hard Drives |
| Software |
32 |
320x240 |
2 (16 cam/HD) |
| Hardware |
16 |
720x480 |
2 (8 cam/HD) |
| IP Cam |
32 |
640x480 |
4 (8 cam/HD) |
| IP Cam |
32 |
1280x960 |
8 (4 cam/HD) |
Q: What is the difference between the hardware compression cards GV-2008 and GV-4008?
A1: GV-4008 is the replacement card for GV-2008, which is phasing out.
GV-4008 also supports H.264 compression while GV-2008 supports MPEG4 compression.
For performance comparison, please refer to GV-2008 and GV-4008 Comparison.
Q: What is the difference between GV1120/GV1240/GV1480 and GV1120A/GV1240A/GV1480A cards?
A1: GV-Combo A cards (GV1120A/GV1240A/GV1480A) are replacement cards for PCI-express GV-Combo cards (GV1120/GV1240/GV1480).
Combo A cards also provide superior FPS at VGA or D1 resolution in comparison to normal Combo cards. For frame rate comparison data, please refer to GV-Combo and GV-Combo A card Comparison.
Q: How do I backup GeoVision software system and password settings?
A1: Fast Backup and Restore utility allows users to backup password, general settings, schedule, POS, and network settings into an executable file, which can then be executed to reapply settings after software upgrade or setup multiple systems with the same settings.
To install and setup Fast Backup and Restore, refer to Fast Backup and Restore Procedure.
Q: How do I repair existing video database?
A1: It is recommended to run Repair Database Utility after system recovery, software upgrade, or whenever hard drives are unplugged. It may also be necessary to repair database when you believe video files are missing from Viewlog or if "?" appears in the Viewlog event list.
Refer to Repair Database Utility Procedure for step by step instruction to perform database repair.
Q: How do I move Multicam/Viewlog/Multiview/LPR software to start on the second monitor (when dual-monitor dekstop is used)?
A1: DMPos is an utility under GeoVision main system folder (C:/GVxxx depend on your GV card model). Running the utility will allow you to adjust Multicam/Viewlog/Multiview/LPR software startup position or to have the software startup on a second monitor instead of primary monitor. It can also be copied onto a removable drive to be used for Multiview on a remote PC as well.
For step by step instruction, refer to DMPos Setup Guide.
Q: How do I setup Dynamic DNS?
A1: Refer to Dynamic DNS Setup Guide for step by step instruction to use DDNS service.
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